Privacy Policy

1. Introduction

Blemma Care Connect (“we,” “our,” “us”) is committed to protecting the privacy, confidentiality, and security of the personal information of caregivers, agencies, families, and clients who use our services. This Privacy Policy explains how we collect, use, disclose, and protect personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws in Canada.

By using our website, submitting forms, or engaging with our services, you agree to the practices described in this Privacy Policy.

2. Information We Collect

We collect personal information necessary to deliver caregiver matching, staffing coordination, communication, and platform services.

2.1 Information from Agencies & Organizations

We may collect:

• Contact name, agency or organization name, phone number, and email address
• Position or job title
• Service areas and client demographic information
• Staffing needs, shift preferences, and client care requirements
• Sensitive care-related details voluntarily provided to us
• Communication preferences and notes

2.2 Information from Caregivers & Applicants

We may collect:

• Full name, phone number, email address
• Home city, service areas, and availability
• Caregiver role (e.g., PSW, DSW, HCA, companion, live-in caregiver)
• Skills, certifications, and training information
• Experience history and resumes or uploaded documents
• Background check or Vulnerable Sector Check status (where provided)
• Preferred work environment and travel distance
• Other sensitive information voluntarily provided as part of the application

2.3 Website & Technical Data

We may automatically collect:

• IP address and general location
• Browser type and device information
• Pages visited and time spent on the website
• Cookies and analytics data

2.4 Optional or Voluntary Information

You may also choose to provide:

• Additional client or caregiver notes
• Emergency contact information
• Ongoing communications with our team
• Additional documents during onboarding or matching

3. How We Use Your Information

We use personal information only for legitimate business purposes, including:

3.1 Service Delivery

• Matching caregivers with agencies and families
• Reviewing applications and qualifications
• Responding to requests for support
• Coordinating interviews, placements, and ongoing support
• Managing agency and caregiver relationships

3.2 Communication

• Sending confirmations, updates, and reminders
• Following up on caregiver or agency requests
• Providing onboarding or compliance information
• Contacting you regarding potential matches or opportunities

3.3 Administrative & Operational Needs

• Improving the quality and effectiveness of our services
• Managing accounts, records, and internal reporting
• Verifying information or qualifications where appropriate
• Analyzing usage trends and service performance

3.4 Legal Compliance

• Complying with regulatory, health, or safety requirements
• Maintaining proper documentation for risk management
• Responding to lawful requests from authorities when required

We do not, under any circumstances, sell or trade personal information.

4. How We Share Information

We share personal information only when necessary for service delivery or when legally permitted.

4.1 With Agencies

We may share caregiver profile information with agencies or families when:

• The caregiver has applied to join the network
• The caregiver has consented to being considered for opportunities
• A match appears appropriate based on their profile and preferences

Shared information may include name, experience, skills, certifications, availability, general location, and other relevant details.

4.2 With Caregivers

We may share limited agency or family information with caregivers when necessary to:

• Explain potential job requirements
• Describe the client’s needs and environment
• Coordinate interviews or placements

4.3 Service Providers

We may use trusted third-party service providers to support our operations, such as:

• Secure data hosting and storage providers
• Email and communication platforms
• Scheduling, CRM, or automation tools

These providers are required to maintain confidentiality and implement appropriate privacy and security standards.

4.4 Legal or Safety Requirements

We may disclose personal information where required by law, regulation, legal process, or government request, or to protect the rights, property, or safety of our users, clients, or the public.

5. Consent

By providing personal information to Blemma Care Connect, you consent to the collection, use, storage, and sharing of your information as described in this Privacy Policy.

You may withdraw your consent at any time, subject to legal or contractual limitations. Withdrawing consent may impact our ability to provide services.

To withdraw consent, please contact us at [email protected].

6. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to improve functionality, analyze usage, and enhance your experience.

You can manage cookie settings in your browser or through on-site cookie preference tools, where available. Disabling certain cookies may affect website performance.

7. How We Protect Information

We implement multiple safeguards to protect personal information.

7.1 Technical Safeguards

• Use of secure servers and encrypted connections where appropriate
• Access controls and authentication measures
• Regular system monitoring and review

7.2 Administrative Safeguards

• Limiting access to personal information to authorized personnel only
• Confidentiality expectations for staff and partners
• Policies and procedures aimed at protecting personal information

7.3 Physical Safeguards

• Secure devices and workspaces
• Controlled access to physical records, where applicable

While we take reasonable steps to protect personal information, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Data Retention

We retain personal information only as long as necessary to fulfill the purposes described in this Privacy Policy, or as required by law.

When information is no longer required, it will be securely deleted, anonymized, or archived in accordance with our retention practices.

9. Your Privacy Rights (Canada)

Subject to applicable laws, you have the right to:

• Access the personal information we hold about you
• Request corrections to incomplete or inaccurate information
• Withdraw consent to certain uses of your information
• Request deletion of your information, where permitted
• Limit the processing of sensitive data, where applicable
• Request information about our data handling practices

To exercise these rights, please contact us at:

Email: [email protected]
Phone: 1-844-517-0023

We will respond to privacy-related requests within a reasonable time, typically within 30 days.

10. Children’s Privacy

Blemma Care Connect does not knowingly collect personal information from individuals under the age of 16 without appropriate consent from a parent or legal guardian.

If you believe that a minor has provided personal information without consent, please contact us so we can take appropriate action.

11. International Data Transfers

Personal information may be stored or processed in Canada or other jurisdictions where our service providers are located. In all cases, we require that appropriate protections are in place that meet or exceed PIPEDA standards.

12. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements.

When we make material changes, we will update the “Effective Date” at the top of this page and may provide additional notice on our website.

Your continued use of our services after any changes means you accept the updated Privacy Policy.

13. Contact Us

If you have questions, concerns, or requests related to this Privacy Policy or our privacy practices, please contact our Privacy Officer:

Blemma Care Connect – Privacy Office
Email: [email protected]
Phone: 1-844-517-0023
Ontario, Canada