Terms of Service | Blemma Care Connect

Terms of Service

Effective Date: January 2025
Service: Blemma Care Connect
Company: Blemma Digital Services Ltd.
Email: [email protected]
Phone: 1-844-517-0023

1. Acceptance of These Terms

These Terms of Service (“Terms”) govern your use of the Blemma Care Connect website, forms, communications, and related services (collectively, the “Services”). By accessing or using the Services, you agree to be bound by these Terms.

If you do not agree to these Terms, you must not use the Services.

2. Who We Are

Blemma Care Connect is a service operated by Blemma Digital Services Ltd. (“Blemma,” “we,” “us,” or “our”). We provide a platform that facilitates communication and connections between:

  • Agencies and organizations seeking caregivers; and
  • Caregivers, support workers, and related professionals seeking opportunities.

We do not provide direct medical care or home care services. We are not an employer of caregivers, and we do not guarantee placements or outcomes.

3. Eligibility

To use the Services, you represent and warrant that:

  • You are at least 18 years of age, or the age of majority in your jurisdiction;
  • You have the capacity to enter into a legally binding agreement;
  • You will provide accurate, current, and complete information when using the Services.

4. Description of the Services

Blemma Care Connect offers tools and workflows designed to support:

  • Agencies and families submitting requests for caregivers or support workers;
  • Caregivers submitting applications to join our network;
  • Communication and coordination related to potential matches.

We may update, change, or discontinue parts of the Services at any time, with or without notice.

5. No Employment Relationship

Blemma Care Connect does not employ caregivers or agency staff directly. Any working relationship that may arise between an agency (or family) and a caregiver is solely between those parties.

We are not responsible for:

  • Wages, benefits, or employment standards compliance;
  • Scheduling, supervision, or workplace safety on-site;
  • Any tax, payroll, or reporting obligations.

6. No Medical, Legal, or Professional Advice

Information provided through the Services is for general informational and coordination purposes only and does not constitute medical, legal, financial, or professional advice.

You are responsible for seeking appropriate professional advice and making your own decisions about care arrangements, risk, and suitability.

7. User Responsibilities

When using the Services, you agree that you will:

  • Provide accurate, truthful, and up-to-date information;
  • Use the Services only for lawful purposes;
  • Respect the privacy and confidentiality of others;
  • Comply with all applicable laws and regulations in your jurisdiction.

7.1 Responsibilities of Agencies & Families

If you are an agency or family using the Services, you are responsible for:

  • Verifying caregiver qualifications, certifications, and references;
  • Ensuring compliance with employment and labour standards, where applicable;
  • Creating a safe and respectful working environment;
  • Confirming that the role and duties comply with local regulations.

7.2 Responsibilities of Caregivers

If you are a caregiver using the Services, you are responsible for:

  • Ensuring the information in your application is accurate and honest;
  • Maintaining any required certifications or licenses;
  • Complying with all applicable professional, regulatory, and legal standards;
  • Conducting yourself in a professional, ethical, and respectful manner.

8. Acceptable Use

You agree not to use the Services to:

  • Harass, threaten, or harm another person;
  • Upload or transmit false, misleading, or defamatory information;
  • Attempt to gain unauthorized access to systems or data;
  • Distribute spam, unsolicited communications, or harmful content;
  • Violate any applicable laws or regulations.

9. Accounts and Security (if applicable)

If any part of the Services requires an account, login, or password, you are responsible for maintaining the confidentiality of your login details and for all activities that occur under your account.

You agree to notify us immediately if you suspect unauthorized access to your account.

10. Privacy

Your use of the Services is also governed by our Privacy Policy, which explains how we collect, use, and protect personal information.

By using the Services, you acknowledge that you have read and understood the Privacy Policy.

11. Fees and Payments (If Applicable)

Some aspects of the Services may be offered free of charge, while others may involve fees, subscriptions, or service charges. Any applicable fees, billing terms, and payment conditions will be communicated separately (for example, through proposals, invoices, or online checkout pages).

You agree to pay all fees associated with services you have agreed to purchase.

12. Third-Party Services and Links

The Services may contain links to third-party websites, tools, or platforms. These are provided for convenience and do not imply endorsement.

We are not responsible for the content, privacy practices, or terms of third-party sites. Your use of third-party services is at your own risk.

13. Intellectual Property

All content, text, graphics, logos, and materials made available through the Services (excluding user-submitted content) are the property of Blemma Digital Services Ltd. or its licensors and are protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, or create derivative works based on our content without prior written permission.

14. Disclaimers

The Services are provided on an “as-is” and “as-available” basis, without warranties of any kind, whether express, implied, or statutory.

Without limiting the foregoing, we do not warrant that:

  • The Services will meet your expectations or requirements;
  • Any particular caregiver, agency, or match will be suitable or successful;
  • The Services will be uninterrupted, error-free, or secure at all times.

15. Limitation of Liability

To the fullest extent permitted by law, Blemma Digital Services Ltd. and its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenues, data, or goodwill arising out of or related to your use of the Services.

Our total aggregate liability for any claim arising out of or relating to the Services shall be limited to the amount paid by you (if any) for the specific service giving rise to the claim, or one hundred (100) Canadian dollars, whichever is greater.

16. Indemnification

You agree to indemnify, defend, and hold harmless Blemma Digital Services Ltd. and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or related to:

  • Your use of the Services;
  • Your violation of these Terms;
  • Your violation of any rights of a third party.

17. Suspension and Termination

We may suspend or terminate your access to the Services at any time, with or without notice, if we believe that:

  • You have violated these Terms;
  • Your use of the Services may cause harm, risk, or liability; or
  • We are required to do so by law or regulation.

Upon termination, your right to use the Services will cease immediately. Certain provisions of these Terms will survive termination, including those relating to intellectual property, limitation of liability, indemnity, and governing law.

18. Governing Law & Jurisdiction

These Terms are governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of law principles.

You agree that any disputes arising out of or relating to these Terms or the Services shall be submitted to the exclusive jurisdiction of the courts located in Ontario, Canada.

19. Changes to These Terms

We may update or modify these Terms from time to time. When we make material changes, we will update the “Effective Date” at the top of this page and may provide additional notice on our website.

Your continued use of the Services after changes to the Terms constitutes acceptance of the updated Terms.

20. Contact Us

If you have any questions about these Terms or the Services, please contact us:

Blemma Care Connect
Email: [email protected]
Phone: 1-844-517-0023
Ontario, Canada